We promise your money back if the item you received is not as described, or if your item is not delivered. You can get a refund 20 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.
Go to your order history and select the item. Discuss the issue with the us and see possible solutions.
2. Submit a request for Refund
Simply submit a claim by opening a dispute within 10 days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details).
3. Get Money Back in 20 Days
Most banks will return your money in 20 days, however; if it's not resolved, you can contact 3sixty6 International Trading from the order detail page to escalate your dispute.
When we deal with publishers that offer 'Free Return' service will have 'Free Return' icon on their item details page. With 'Free Return' service, you get 10 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. It's easy and fast:
• Return items locally and easily:
1) Get the return code or label,
2) wait for door-to-door pickup service or take your package to the designated service point and,
3) lastly, wait for the local warehouse to confirm receipt of your returned package.
• Remember to select 'Return Goods" while opening the dispute.
• Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.
• Items will be processed at a local warehouse, instead of being sent back to the place of origin.
• Not all countries have Free Return service. At present, supported countries include the mainland territories of the United States, Canada, Australia, United Kingdom, France, Spain, Germany, Russia, South Korea, Saudi Arabia, UAE, Italy, Netherlands, Poland, Brazil and Israel.
• In addition, not all products on 3sixty6 International Trading include the Free Return service. The publisher can choose whether or not to offer this extra service. Publishers that offer the Free Return service will have a label or icon on their product details page confirming this service is available.
• Returning packages via a designated local return service point or via a door-to-door pickup service is free.
• Note: You can only enjoy one-time free local return for one order. If you initiate multiple return requests under an order, you can only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.
The publisher must comply with other relevant legal requirements (warranty, return, etc.) that may be applicable depending on your location as buyer. For instance, in most EU countries you will generally have a 2-year legal conformity warranty and a 14-day right to return (please note that in case of return, the buyer must bear the cost of returning the products to the seller).